Answers to common household questions

One subscription covers up to 12 household members. You can share records, contacts, reminders, alerts, and item information without paying per-user fees.

Subscriptions run for 12 months. To prevent automatic renewal, cancel through the store where you subscribed or through Stripe before the renewal date; where a store requires notice, allow at least 24 hours. If the subscription ends, the account becomes read-only for 30 days so you can review, export, or delete information. After 60 days unsubscribed, the account and remaining data are scheduled for deletion.

Yes. Multi-household support allows members to switch between households and, where appropriate, transfer records when family arrangements or caring responsibilities change.

Household chat is a lightweight communication layer for urgent coordination, finder activity, and continuity updates. It helps keep the household aligned when something changes quickly or when normal messaging channels are fragmented.

Secure household access is the protected area for sensitive household information. One setup protects Secure documents, Medical details, and Plans and steps for the household.

Secure documents are encrypted household documents such as passports, policies, certificates, legal paperwork, medical paperwork, and property records. They can have reminders, expiry dates, linked evidence, and record-level permissions.

Secure documents can preview PDFs and images in the app. Files from Word, Excel, PowerPoint, Pages, Numbers, and similar apps can still be stored encrypted, but they may not preview inside the app. For in-app preview, open the file in the original app, export or save it as a PDF, then upload the PDF version. If you keep the original file, you can still open it outside the app where your device has a compatible app installed; this may create a decrypted copy handled by that app or by your device storage.

The how-to videos page has short walkthroughs for common household tasks, including Secure documents, item records, missing items, and sightings.

Medical details are summary profiles for practical emergency context, such as allergies, medication, conditions, blood type, GP and pharmacy notes, and other important notes for a person or pet. They are not intended to replace a full medical record.

Plans and steps are guided checklists for moments like birth, adoption, moving home, divorce, bereavement, or buying a vehicle. They help households track steps, deadlines, reminders, and linked Secure documents.

Trusted Alert Centre is your household inbox for authority-led alerts, including weather, flood, travel, and storm overflow updates. You choose which areas and feeds to follow.

Yes, selected alert types can support structured responses. That helps the platform support action and status-sharing, not just passive awareness.

The finder network can generate owner codes that help confirm ownership before a sale, pickup, or transfer. This gives buyers and households a practical verification step without exposing unnecessary personal information.

Sensitive records in Secure documents, Medical details, and Plans and steps are protected by secure household access. Sensitive contents are encrypted before storage where that feature supports secure access, while operational metadata such as record type, dates, permissions, reminders, and notification information remains available so the service can work.

Customer data for Is Everything Safe is hosted in the UK. Sensitive records such as Secure documents and Medical details are also encrypted at source, so their protection does not rely only on where the data is hosted.

Secure document contents and Medical details entries are designed to be encrypted before storage and opened only through the secure household access flow. Is Everything Safe still processes operational metadata such as account details, household membership, record categories, reminders, permissions, audit events, notifications, and support logs so the service can operate.

A household member needs secure access and permission to the individual record. Permissions can be no access, read-only, or manage access, so a household can share what is needed without opening every sensitive record to everyone.

The secure access icon shows the current state: not set up, needs approval, approval pending, locked, or open. It gives the household a visible signal before they try to open Secure documents, Medical details, or Plans and steps.

Web access is temporary by design. A browser session can open Secure documents or Medical details, but refreshing the page, closing the session, or returning later will ask the user to open secure access again.

Native mobile devices can become trusted devices after recovery or approval by a household admin. Once trusted, access is protected by the device unlock and the app’s secure lock behaviour.

A household admin can restore secure access using the recovery phrase, recovery key, or approval from another trusted device. The aim is to keep recovery possible without making sensitive records readable by default.

No. The platform works in the browser, and it can also be installed as an app-like experience on supported devices. iPhone and Android apps are also available if you want personal safety features, background handling, and the personal safety button experience.

Yes. Alongside household continuity features, the app supports personal safety capabilities for people who want that additional level of protection and faster action from their device.

No. The personal safety button is optional. The main platform still works as a household continuity service for records, alerts, reminders, recovery, and coordination without it.

When the personal safety button is pressed and held, a notification is sent to the household and an entry is added to household chat. That entry is designed to give household members the key context quickly, including the location details and configured contact details for the person who triggered it.

No. It is an additional preparedness and escalation tool, not a replacement for emergency services, public authorities, or official guidance.

No. A personal safety button can be configured for the household, so you do not need one button per person. One button per household is sufficient, as long as the household member using it has their device configured correctly.

No. QR tags can be printed at home or ordered from a supplier using your code. The main value is not the tag itself, but the secure records, owner verification, finder flow, and shared household information behind it.