Answers to common household questions

One subscription covers up to 12 household members. You can share records, contacts, reminders, alerts, and item information without paying per-user fees.

Yes. Multi-household support allows members to switch between households and, where appropriate, transfer records when family arrangements or caring responsibilities change.

Household chat is a lightweight communication layer for urgent coordination, finder activity, and continuity updates. It helps keep the household aligned when something changes quickly or when normal messaging channels are fragmented.

Secure household access is the protected area for sensitive household information. One setup protects Secure documents, Medical details, and Plans and steps for the household.

Secure documents are encrypted household documents such as passports, policies, certificates, legal paperwork, medical paperwork, and property records. They can have reminders, expiry dates, linked evidence, and record-level permissions.

Medical details are summary profiles for practical emergency context, such as allergies, medication, conditions, blood type, GP and pharmacy notes, and other important notes for a person or pet. They are not intended to replace a full medical record.

Plans and steps are guided checklists for moments like birth, adoption, moving home, divorce, bereavement, or buying a vehicle. They help households track steps, deadlines, reminders, and linked Secure documents.

Trusted Alert Centre is your household inbox for authority-led alerts, including weather, flood, travel, and storm overflow updates. You choose which areas and feeds to follow.

Yes, selected alert types can support structured responses. That helps the platform support action and status-sharing, not just passive awareness.

The finder network can generate owner codes that help confirm ownership before a sale, pickup, or transfer. This gives buyers and households a practical verification step without exposing unnecessary personal information.

Sensitive records in Secure documents, Medical details, and Plans and steps are protected by secure household access. Encrypted content is designed so database access alone does not expose readable sensitive contents, while household permissions decide who can view or manage individual records.

A household member needs secure access and permission to the individual record. Permissions can be no access, read-only, or manage access, so a household can share what is needed without opening every sensitive record to everyone.

The secure access icon shows the current state: not set up, needs approval, approval pending, locked, or open. It gives the household a visible signal before they try to open Secure documents, Medical details, or Plans and steps.

Web access is temporary by design. A browser session can open Secure documents or Medical details, but refreshing the page, closing the session, or returning later will ask the user to open secure access again.

Native mobile devices can become trusted devices after recovery or approval by a household admin. Once trusted, access is protected by the device unlock and the app’s secure lock behaviour.

A household admin can restore secure access using the recovery phrase, recovery key, or approval from another trusted device. The aim is to keep recovery possible without making sensitive records readable by default.

No. The platform works in the browser, and it can also be installed as an app-like experience on supported devices. iPhone and Android apps are also available if you want personal safety features, background handling, and the personal safety button experience.

Yes. Alongside household continuity features, the app supports personal safety capabilities for people who want that additional level of protection and faster action from their device.

No. The personal safety button is optional. The main platform still works as a household continuity service for records, alerts, reminders, recovery, and coordination without it.

When the personal safety button is pressed and held, a notification is sent to the household and an entry is added to household chat. That entry is designed to give household members the key context quickly, including the location details and configured contact details for the person who triggered it.

No. It is an additional preparedness and escalation tool, not a replacement for emergency services, public authorities, or official guidance.

No. A personal safety button can be configured for the household, so you do not need one button per person. One button per household is sufficient, as long as the household member using it has their device configured correctly.

No. QR tags can be printed at home or ordered from a supplier using your code. The main value is not the tag itself, but the secure records, owner verification, finder flow, and shared household information behind it.