Privacy Policy

Your privacy matters to us. Here's how we protect your information.

Last updated: 22 October 2025

Introduction

At Is Everything Safe, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using our service, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

When you register for our service, we collect:

  • Name and email address
  • Phone number (optional)
  • Payment information (processed securely by our payment partners)
  • Postal address (for physical tag delivery)

Item Information

When you register items, we collect:

  • Item descriptions
  • Photos (optional)
  • QR tag identification numbers

Usage Information

We automatically collect:

  • Device information (browser type, operating system)
  • IP address and location data
  • Tag scan information (when and where scanned)
  • Service usage patterns

How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Process your registration and tag orders
  • Notify you when your tagged items are found
  • Facilitate communication between you and finders
  • Improve our service and customer experience
  • Send important service updates and announcements
  • Prevent fraud and ensure platform security
  • Comply with legal obligations

Information Sharing and Disclosure

We DO NOT sell, trade, or rent your personal information to third parties.

We may share your information only in these limited circumstances:

  • With Finders: When someone scans your tag, we facilitate secure communication without revealing your contact details until you choose to share them
  • Service Providers: Trusted third parties who help us operate our service (payment processors, hosting providers, email services) under strict confidentiality agreements
  • Legal Requirements: When required by law, court order, or to protect our rights and safety
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred (you'll be notified)

Data Security

We implement industry-standard security measures to protect your information:

  • SSL/TLS encryption for all data transmission
  • Encrypted storage of sensitive information
  • Regular security audits and updates
  • Strict access controls and authentication
  • Secure payment processing (we never store full payment card details)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Your Privacy Rights

Under GDPR and UK data protection laws, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Limit how we process your data
  • Portability: Receive your data in a portable format
  • Objection: Object to certain types of processing
  • Withdraw Consent: Withdraw previously given consent at any time

To exercise these rights, contact us at privacy@iseverythingsafe.com

Cookies and Tracking

We use cookies and similar technologies to enhance your experience:

  • Essential Cookies: Required for the service to function (login sessions, security)
  • Preference Cookies: Remember your settings (language, theme preferences)
  • Analytics Cookies: Help us understand how you use our service

You can control cookies through your browser settings. Disabling essential cookies may affect functionality.

Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Parents may register tags for their children's belongings, but the account must be held by an adult. If we discover we've collected information from a child under 13, we will delete it immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Data Retention

We retain your personal information for as long as necessary to:

  • Provide our service to you
  • Comply with legal obligations
  • Resolve disputes
  • Enforce our agreements

When you close your account, we will delete or anonymise your personal information within 90 days, except where we're required to retain it by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

  • Posting the new policy on this page
  • Updating the "Last updated" date
  • Sending you an email notification (for significant changes)

Your continued use of the service after changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us:

Email: privacy@iseverythingsafe.com

Data Protection Officer: dpo@iseverythingsafe.com

Address: Is Everything Safe Ltd, London, United Kingdom

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe your data protection rights have been violated.