Trust and continuityPreparedness only works if people trust where their information lives
If households are going to centralise important documents, summary medical details, contacts, and shared records, security cannot be a footnote. It has to be part of the product story from the beginning.
Security at every layer
Strong protection should still be understandable. We design for privacy, trusted-device access, clear record permissions, and continuity when households actually need the information back.
One secure household area
Secure documents, Medical details, and Plans and steps share one secure access process, so sensitive household information is protected in a way people can understand and use.
Permissions stay granular
Shared access matters for continuity, but each sensitive record can still have its own no access, read-only, or manage permission.
Trust should be explainable
People need plain-language answers about what is protected, which devices are trusted, who can see what, and what the secure access status means.
Protection that supports continuity
Strong protection with clear, explainable access
This is where households keep information they may urgently need, so security has to support continuity without making the system unusable.
From encrypted secure documents and summary medical details to trusted devices, record permissions, recovery controls, and visible secure access states, the platform is designed to keep sensitive records private while still making them useful at the moment they are needed.
Security features
- Client-side encryption for Secure documents, Medical details, and Plans and steps
- Zero-knowledge architecture for encrypted household records
- Trusted-device unlock on native mobile apps
- Visible secure access status for not set up, approval needed, approval pending, locked, and open
- Temporary web access that closes on refresh or session end
- Record-level permissions for no access, read-only, and manage access
- Household-scoped Row Level Security
- Recovery phrase and recovery key model for secure household access continuity
- Global session sign-out on password reset
What households need to understand quickly
Who can see sensitive records?
Only household members with secure access and permission to that record. The server does not hold readable, unencrypted contents.
How do I know the current status?
The secure access icon shows whether the household secure area is not set up, needs approval, approval is pending, locked, or open.
What if I lose access?
A household admin can use the recovery phrase, recovery key, or an approved trusted device to restore access.
How does shared access stay safe?
Device trust opens the secure area. Permissions still decide which individual records each household member can view or manage.
What happens on mobile?
Native devices can be trusted after approval or recovery, then protected by the device unlock and the secure lock window.
What happens on web?
Web access is deliberately temporary. Refreshing or ending the browser session closes access and asks the user to open it again.
Questions about security
See how trust and preparedness fit together
If you want more detail on the product, the household plan, or how the security model supports continuity, contact the team.